FAQS
How long does an order typically take to finish and send?
A minimum 4 weeks and is shipped with FedEx which takes 3 – 7days
What is the policy with returning damaged or mis-printed items?
All customers get FREE returns. Simply contact us immediately with a brief description of why you would like a return/replacement with pictures so we can access the situation.
How do I track my order once sent?
A tracking number will be sent from FedEx once it has left our building.
Are your products safe and sustainable?
All our materials and product samples must pass standardized tests regarding biological and chemical safety. We use certain material specifications and procedures to ensure product quality as well as consumer safety. With rigid compliance processes and updates, we also want to ensure our consistent improvement in this area.
How can I pay for my order?
All Visa, Mastercard, American Express Credit Cards, Bank transfers, and PayPal.
Customs and import taxes?
All customs and import taxes will be covered by the customer upon delivery of the items but X-Treme can prepay these and add it to your invoice if requested.